Cancellation and withdrawal
A manuscript may be withdrawn before acceptance under the journal's editorial withdrawal procedure. Withdrawal is distinct from cancellation of a publishing service already delivered.
APC refunds
There is no manuscript submission fee. APC payment is requested only after editorial acceptance. Refunds may be considered for duplicate payment, verified processing error, incorrect publisher collection, or where the publisher cannot provide the paid service. After publication of the Version of Record and delivery of the contracted publishing service, the APC is normally non-refundable except where required by law or a billing error is confirmed.
Request and timeline
Send the manuscript ID, invoice number, transaction reference, payer name, date, amount, reason and evidence through the Contact channel. Approved refunds are returned to the original payment method. Complete requests are targeted for review within 7 business days; after initiation, the bank/payment network controls the final credit timeline. Do not send full card numbers or security codes.
Disputes
Contact the publisher first so billing issues can be investigated. The publisher may provide invoice, acceptance and service-delivery records to Cashfree, PayPal, Stripe, banks or card networks when responding to a payment dispute.